Privacy Policy

Hushvo privacy

Privacy, explained clearly.

Last updated:

This Privacy Policy explains how Hushvo collects, uses, discloses, and protects personal information when you visit hushvo.com, shop with us, contact us, or otherwise use our online services. It also explains the choices and rights that may be available to you.

What we collect

Information needed to operate our store, fulfill orders, support customers, protect the site, and understand performance.

Why we use it

To provide the services you request, improve your experience, communicate with you, and meet legal obligations.

Your choices

Depending on where you live, you may have rights over access, deletion, correction, marketing, and certain advertising uses.

1. Scope and responsibility

This Policy applies to personal information handled through Hushvo's website, online store, customer support, marketing, and related services. It does not govern a third party's own website, app, or service, even when we link to it.

Hushvo determines why and how personal information is handled for the activities described here. Questions and privacy requests can be sent to support@hushvo.com.

2. Personal information we collect

The information we collect depends on how you interact with Hushvo. It may include:

  • Contact and identity information: name, email address, telephone number, billing address, shipping address, and country or region.
  • Order and transaction information: products viewed or purchased, order number, amounts paid, currency, discounts, returns, refunds, shipping status, and related records.
  • Payment information: payment method and limited payment details made available to us. Complete card or account credentials are generally collected and processed directly by payment providers.
  • Account and preference information: login credentials where accounts are offered, saved preferences, marketing choices, and cookie or privacy settings.
  • Communications: messages, support requests, reviews, survey responses, and other information you choose to send us.
  • Device and usage information: IP address, browser and device type, operating system, language, referring pages, pages and products viewed, clicks, session activity, timestamps, approximate location derived from IP address, and similar network or online identifiers.
  • Security and fraud information: signals used to authenticate activity, prevent abuse, investigate suspicious transactions, and keep our store secure.

3. Where information comes from

We collect personal information:

  • Directly from you, such as when you place an order, create an account, subscribe, submit a review, or contact us.
  • Automatically, through cookies, pixels, logs, and similar technologies when you use the website.
  • From our service providers, including Shopify, payment providers, fraud-prevention services, fulfillment partners, shipping carriers, customer-support tools, and technology vendors.
  • From analytics, advertising, and referral partners, when permitted by your settings and applicable law.

4. How and why we use personal information

We may use personal information to:

  • Operate our store; create and manage accounts; process payments, orders, shipping, returns, and refunds; and provide requested products and services.
  • Communicate about orders, answer questions, provide support, and administer reviews, surveys, or promotions.
  • Personalize and improve the website, products, services, content, and customer experience.
  • Measure site traffic, product interest, campaign performance, conversions, and other business insights.
  • Send marketing messages and show or measure advertising, subject to your choices and applicable law.
  • Detect, investigate, and prevent fraud, security incidents, harmful activity, misuse, and violations of our terms.
  • Comply with legal obligations, respond to lawful requests, enforce agreements, protect rights and safety, and establish or defend legal claims.

Where applicable law requires a legal basis, we rely as appropriate on performing a contract with you, your consent, our legitimate interests, and compliance with legal obligations. The available basis and your related rights depend on your location and the specific activity.

5. How we disclose personal information

We disclose personal information only as reasonably needed for the purposes described in this Policy, including to:

  • Shopify, which provides our commerce platform, hosting, checkout, and related store services. Shopify processes information under its own terms and privacy practices. Learn more in the Shopify Privacy Policy and at the Shopify Privacy Portal.
  • Payment and fraud-prevention providers to authorize transactions, process payments and refunds, and protect against fraudulent activity.
  • Fulfillment, warehouse, and shipping providers to pack, route, deliver, track, return, or otherwise service orders.
  • Operational service providers that support customer service, email, communications, cloud hosting, security, site functionality, data storage, and professional services.
  • Analytics and advertising partners to understand website use, measure campaigns, attribute purchases, and deliver or evaluate advertising, depending on your location, consent, and privacy settings.
  • Authorities and other parties for legal reasons when we reasonably believe disclosure is required by law or necessary to protect customers, Hushvo, or others; enforce agreements; or investigate fraud, security, or safety concerns.
  • Parties to a business transaction in connection with a potential or completed financing, merger, acquisition, reorganization, or transfer of all or part of a business, subject to appropriate confidentiality and legal requirements.

6. Cookies, analytics, advertising, and custom web pixels

Our website uses cookies and similar technologies to remember information in your browser or device. These technologies may be used for:

  • Essential functions, such as checkout, security, account access, cart contents, and network management.
  • Preferences and functionality, such as language, region, and saved choices.
  • Analytics and performance, such as understanding visits, interactions, errors, and shopping behavior.
  • Advertising and measurement, such as campaign attribution, audience measurement, and more relevant advertising.

Our store uses a custom web pixel and related store technologies to understand how visitors use the site, measure marketing performance, attribute purchases, and improve our services. Depending on your location, consent, browser settings, and store privacy settings, pixel-related information may be disclosed to analytics or advertising partners.

A note about “sale” and “sharing”

Some privacy laws define certain advertising or analytics disclosures as “selling,” “sharing,” or targeted advertising even when no money is exchanged for personal information. Depending on where you live, you may have the right to opt out of these activities through our data sharing opt-out page or other privacy controls presented on the website.

You can also manage cookies through your browser settings. Blocking some cookies may prevent parts of the store from working correctly. Browser-based opt-out preference signals may be recognized where required by applicable law and supported by our store settings.

7. Marketing choices

You can unsubscribe from promotional emails at any time by using the unsubscribe link in the message. Even after you opt out of marketing, we may still send non-promotional communications about your account, orders, customer-service requests, or other transactions.

Cookie, advertising, and data-sharing choices are separate from email preferences. Use the privacy controls available on our website or visit the data sharing opt-out page for applicable choices.

8. International data transfers

Hushvo serves customers across multiple countries. Personal information may be processed in countries other than the country where you live, including where Shopify and our other service providers operate. Privacy laws in those countries may differ from your local laws. Where required, we and our providers use measures intended to provide an appropriate level of protection for cross-border transfers.

9. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy. Retention periods vary based on the type of information; whether your account or transaction remains active; the time needed to fulfill orders and provide support; legal, tax, accounting, warranty, and reporting obligations; the need to resolve disputes or enforce agreements; fraud and security concerns; and applicable limitation periods. Information may remain for a limited time in protected backups before deletion or overwriting.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no online service, transmission, or storage system can be guaranteed to be completely secure. Please use a unique password, keep account credentials confidential, and contact us if you believe your interaction with Hushvo is no longer secure.

11. Children's privacy

Our services are intended for a general audience and are not directed to children under 13, or a higher minimum age where local law requires it. We do not knowingly collect personal information from children below the applicable minimum age. If you believe a child has provided personal information to us, contact support@hushvo.com so we can review and take appropriate action.

12. Your privacy rights

Depending on where you live and subject to exceptions under applicable law, you may have the right to:

  • Request access to or a copy of personal information about you.
  • Request correction or deletion of personal information.
  • Receive certain information in a portable format.
  • Restrict or object to certain processing, or withdraw consent where processing relies on consent.
  • Opt out of targeted advertising or certain activities defined as selling or sharing personal information.
  • Appeal a decision about a privacy request where local law provides that right.
  • Be free from unlawful discrimination for exercising applicable privacy rights.

To exercise a right, email support@hushvo.com. For applicable advertising choices, you may also use our data sharing opt-out page. We may need to verify your identity before completing a request. We will use information supplied for verification only to review and respond to the request.

Where permitted, an authorized agent may submit a request on your behalf. We may ask for proof of authorization and may need to verify your identity directly. Rights are not absolute, and we may deny or limit a request when allowed by law; if so, we will explain the reason when required.

13. Questions and complaints

If you have a concern about how personal information is handled, please contact us first so we can review it. Depending on where you live, you may also have the right to complain to your local privacy or data-protection authority.

If we deny a request and your local law provides an appeal right, reply to our decision email and state that you want to appeal. We will review the appeal and respond as required by applicable law.

14. Changes to this Policy

We may update this Policy from time to time to reflect changes to our practices, services, technology, or legal obligations. We will post the revised version on this page and update the “Last updated” date. When required, we will provide additional notice or request consent.

Contact Hushvo

Privacy questions or requests

Email: support@hushvo.com

Website: hushvo.com